Senior Strategic Account Manager - Travel Seller
Remote
Full timeRemote
Job description
About TPConnects
TPConnects(TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since our founding in 2014 we’ve been at the forefront of revolutionising airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalisation capabilities.
We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market — free from the limitations of legacy systems.
With over 200 team members representing more than 20+ nationalities across 14 countries, including 130 based in Dubai, we foster a vibrant, multicultural environment where talent is recognised and celebrated.
Join us to be part of a fast-growing, future-focused company shaping the next generation of travel technology.
About The Role
The Senior Strategic Account Manager, Travel Seller reports directly to the VP Sales and is responsible for managing and growing a portfolio of TPC's strategic travel seller accounts. This role focuses on building long-term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experience.
Working closely with Product, Engineering, Support, and Delivery teams, you will lead the Account Management and Implementation teams, act as a trusted advisor to customers, while identifying opportunities to expand partnerships and maximise business value.
Main Responsibilities:
Strategic Accounts Ownership
- Directly manage TPC’s top and most strategic seller accounts, acting as the senior point of contact and trusted advisor.
- Build and maintain strong multi‑level relationships with key stakeholders, from the Ops team to executive sponsors.
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
- Lead strategic business reviews (QBR), roadmap discussions, and long‑term planning with key clients.
- Align internal cross‑functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
Commercial leader responsibilities
- Own renewals, commercial discussions, and account growth opportunities within your portfolio.
- Monitor account performance, invoicing, and revenue against targets.
- Maintain accurate forecasts and account plans.
- Contribute to continuous improvement of account management processes and best practices.
Role Capabilities and Skills
- Strong experience managing strategic or enterprise customer accounts.
- Ability to build relationships with both operational teams and senior stakeholders.
- Commercial mindset with experience identifying growth opportunities.
- Strong project coordination and stakeholder management skills.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with strong problem-solving abilities.
- Comfortable working across multiple internal teams in a fast-paced environment.
- Tools knowledge: MS Office, Confluence, Jira.
Background expectations
- Bachelor's or Master's degree.
- 5–8+ years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology industry.
- Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solutions.
- Experience working with enterprise or strategic customers.
- Previous experience within a travel technology company, airline, GDS, or travel management company is an advantage.
- Experience supporting software implementations or technology projects is beneficial.
- Openness to relocate to Dubai in the future would be considered an advantage.