Account Manager, Travel Seller
Remote
Full timeRemote
Job description
About TPConnects
TPConnects is a leading travel content aggregator and distribution Travel Tech company. We support airlines and travel agencies to distribute retail travel products through our solutions built on IATA’s New Distribution Capability (NDC) Standard. Our goal is to provide solutions that unlock retailing possibilities for the industry without the constraints of legacy systems. We have a vibrant, multi-cultural team and we celebrate and recognize our talents. We are headquartered in Dubai, UAE, with teams in Poland and other European locations.
About The Role
The Account Manager, Travel Seller reports to the Senior Account Manager and is responsible for managing and growing a portfolio of TPC's travel seller accounts. This role focuses on building long-term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experience.
You will work closely with Product, Engineering, Support, and Delivery teams and act as a trusted advisor to customers, while identifying opportunities to expand partnerships and maximise business value.
Main Responsibilities:
Travel Seller Accounts Ownership
- Directly manage TPC’s travel seller accounts, acting as the point of contact and trusted advisor.
- Build and maintain strong multi‑level relationships with key stakeholders, from the Ops team to executives.
- Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delivery.
- Align internal cross‑functional teams (product, engineering, support, operations) around customer priorities and commitments.
- Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.
Commercial responsibilities
- Own renewals, commercial discussions, and account growth opportunities within your portfolio.
- Monitor account performance, invoicing, and revenue against targets.
- Maintain accurate forecasts and account plans.
- Contribute to continuous improvement of account management processes and best practices.
Role Capabilities and Skills
- Strong experience managing enterprise customer accounts.
- Ability to build relationships with both operational teams and senior stakeholders.
- Commercial mindset with experience identifying growth opportunities.
- Strong project coordination and stakeholder management skills.
- Excellent communication, presentation, and negotiation skills.
- Highly organised with strong problem-solving abilities.
- Comfortable working across multiple internal teams in a fast-paced environment.
- Tools knowledge: MS Office, Confluence, Jira.
Background expectations
- Bachelor's or Master's degree.
- 3-6 years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology industry.
- Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solutions.
- Experience working with B2B customers.
- Previous experience within a travel technology company, airline, GDS, or travel management company is an advantage.
- Experience supporting software implementations or technology projects is beneficial.